- Shipping & Returns
Shipping & Returns
We ship to US addresses. Shipping charges are based on the dollar total of your order and on the level of service you select. Standard shipping is sent via either the USPS First Class or Parcel Select Mail, or via UPS Ground service.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping charges are computed as follow:
For orders $1.00 to $9.99, shipping is $4.95
For orders $10.00 to $19.99, shipping is $7.95
For orders $20.00 to $29.99, shipping is $10.95
For orders $30.00 to $49.99, shipping is $13.95
For orders $50.00 to $99.99, shipping is $16.95
For orders $100.00 to $199.99, shipping is $19.95
For orders $200.00 to $299.99, shipping is $25.00
For orders $300 to $700, shipping is $49.95
Refunds and Exchanges
We hope that your selection is exactly what you wanted! But in case some adjustment is necessary:
Merchandise in new and saleable condition may be returned for refund in kind or for exchange, within 3 weeks of receipt. Please enclose a photocopy of your sales slip and let us know what you would like us to do (if an exchange, please tell us the item, size, and color of the item you would like us to send).
Please try shoes and boots on carpet or rug only -- outsoles and insoles of footwear must be unmarked and unsoiled for return. Footwear must be returned in the original undamaged shoebox or boot box, inside a shipping carton - do not use the shoebox or bootbox as the return shipping carton.
Garments must have all tags attached and intact and must be unworn, unlaundered, and unaltered.
Packaged goods must be returned in their original package.
Items which do not meet our criteria for return may be subject to a restocking fee, or we may decline to accept them for refund or exchange at our option.
Please return merchandise by UPS or by insured parcel post/priority mail to: Alamo Styles, attention: Returns, 430 Franklin Village Drive, Franklin, MA 02038. Please note that the Postal Service's tracking option does not take the place of insurance, though Priority Mail includes tracking and up to $50 insurance. UPS automatically insures each parcel up to a value of $100 and offers extra-value insurance options for shipments worth over $100. We cannot assume responsibility for merchandise returned without adequate insurance. Please send returns only to the address designated above. We are not responsible for returned items sent to the wrong address.
We keep our shipping charges as low as possible, and they represent only a portion of our actual shipping, packaging, and handling expenses. As such, they are not refundable when merchandise is returned. However, we do understand that it's difficult to order garments and footwear on line; so we will ship one exchange via Standard service without charging additional shipping for these items.
Returns of merchandise totaling $200 or more will be subject to a restocking fee of 25%
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.